Question: A middle school counselor refers a family to a community family services agency. The referral indicates that 12-year-old Marcus has had multiple unexcused absences and appears withdrawn in class. The counselor reports that Marcus mentioned his mother recently lost her job. The family consists of Marcus, his mother (Ms. Daniels), and his 5-year-old sister. The family has not previously received services from the agency. Explain why referrals are important in case management. What information is already provided in the referral? What additional information would you need to gather during the initial contact? What ethical considerations should guide the social worker during the initial referral stage? How would you approach the first contact with the family to build rapport and trust? (Explain in 350 words) Need Assignment Help?