Why is this concept important in your definition and, Operation Management

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Why is this concept important in your definition and

Find a resource (Examples: an association website, a journal, a magazine) that could be used to find information relevant to the study of customer service. Identify an important topic related to your understanding of customer service on your chosen site and summarize what you find. Then address the following:

Why is this concept important in your definition and understanding of customer service?

How would this be considered an important trend or concept in customer service today?

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Operation Management: Why is this concept important in your definition and

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Operation Management: Why is this concept important in your definition and

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