Why is there any non-random cause of variation, Operation Management

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Why is there any non-random cause of variation

Assignment:

Problem:

A restaurant wishes to monitor their service quality Each day. 20 customers were asked if they enjoyed the diner. The number responding "no" was tracked for 10 days as follows:

Day 1 2 3 4 5 6 7 8 9 10
#of No's 3 0 2 6 2 3 0 2 1 4

A. Construct control limits (UCL and LCT) with n (alpha) risk of 2% for this service.

B. Based on the control limits obtained above, is there any non-random cause of variation? Why?

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