1. Why is it important for a supervisor to understand the difference between substantive and personalized conflicts? what did workplace conflict mean to you? Do you view it differently now? Why or why not? Be thorough in your response.
2. What are unlisted procedure codes in the surgery section? Explain in detail how they are used to code for a procedure.
3. Is there a difference between a manager and a leader? Why is the distinction vital? Is a leadership role different from a manager role?