1. Why is emotional intelligence (EI) important for healthcare managers? Identify three ways someone is new to the field can access and develop his or her EI quotient.
2. From a project management perspective, describe three differences between projects with predictive development life cycles and projects with agile development life cycles
3. Describe an experience you have had with the Human Resources Department at a former or your current employer. Were you satisfied with the outcome? Why or why not?