1. Why is effective communication critical to successful organizations? Explain; taking into consideration implications of the lack thereof?
2. We are trying to estimate the proportion of time a clerk is working on a task. We would like to be 95% confident that we’re within 5% of the true value, but we have no idea of an initial value.
3. In the context of quality management, which of the following terms is a formal statement of the attributes of a product or service?
a. Contract
b. Specification
c. Agreement
d. Warranty