Bureaucracy was created as an alternative to the system of organization that was prevalent in that day which was based on family associations. Regardless of talent, a person's position in their organization was based on who they were related to. Bureaucracy was introduced to provide a structure for people to be rewarded based on merit and add an element of fairness.
So, why is bureaucracy considered a bad word in today's world? What went wrong? What could be done to fix it?