Problem
The appropriate and effective use of industry-specific terminology is essential to successfully communicate in a healthcare organization. For this assessment, you will be provided with a scenario(s) which included industry-specific terminology. You will read the scenario and respond based on the information requested being sure to explain the meaning of all key terminology.
Prompt I:
Friday Harbor Urgent Care is a thriving and Dr. Karev and the Grey-Sloan Memorial board could not be happier. The center remains busy 7 days a week and financial analysis suggests the profit margins are above projection. Wait times to see a provider are not unreasonable, however, at peak times, there is room for improvement. The staff seems to work well together but there are a few differences of opinion among the providers, the administrative staff, and the management staff in regard to what the "best" area(s) to focus on from quality improvement and organizational change. Dr. Karev has asked you to consult.
Using Prompt I respond to the following:
The Five Whys (if you ask why enough times the root cause of the issue will emerge) (Wagner, 2018) and Six S's (Sort, Set, Shine, Standardize, Sustain, Safety) (Wagner, 2018, pg. 295) are two tools used to help in organizational change and strategic planning. Which of the two methods would you suggest for Friday Harbor Urgent Care and why?
Prompt II:
Information from the root cause analysis suggests one area where Friday Harbor Urgent Care could improve is in the use of Evidence-Based Healthcare. Dr. Karev and the rest of the clinical team suggest that Friday Harbor Urgent Care caters to a unique population that is focused on less traditional medicine and more natural and holistic types of treatments so Evidence-Based Medicine is not applicable. As a proponent of Evidence-Based Medicine in all healthcare settings and knowing the benefits it has in the switch from volume to value-based care you chime in.
Using Prompt II respond to the following:
Explain 2 reasons why Evidence-Based Medicine can help improve the quality of care at Friday Harbor.