Why does the company want its staff to smile


Homework: Motivational Theory

A. Between Theory X and Theory Y, which best explains:

o Your attitude to work? The theory X best explains the attitude to work.
o The attitude of most people in your country? Theory best suits the attitude of most people in my country.

B. Do you think Maslow's hierarchy fits with your expectations for life and work? Why?

If so, which level do you expect to reach by the time you in 30?

C. Do you find any of these theories useful in understanding people's attitude to work?

D. Read this extract from The Economist: ‘If the workers at Japan's Keihin Electric Express Railway Company seem unnaturally cheerful ...it is because they are being watched. The firm has installed cameras with special scanners at all fifteen of its situation measure employees' smiles, ensuring that harried commuters are always greeted with a grin, however forced".

o Why does the company want its staff to smile?
o Is this an appropriate way to monitor staff performance.

Format your homework according to the following formatting requirements:

o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.

o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.

o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.

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Business Management: Why does the company want its staff to smile
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