1. Why do you think the strike was so damaging to Hostess? Why was Hostess struggling prior to the strike and do you believe the union or management is more responsible for the downfall of the company?
2. Given an M/M/1/0 system, determine the average number of parts in the queue and the average number if time a part spends in the system if parts arrive at a rate of 20 per hour and are served at a rate to 25 per hour. How would one do this by hand and in MS Excel?