Why do you think the staff at riverlea resists changing to


Management of Healthcare Organizations (pg 330-331., 2nd edition) 

Author: Olden, Peter C.

Ergonomics in Practice Case:

Why do you think the staff at Riverlea resists changing to the lift system? Explain how Mr. Montana could apply Lewin's three-step process at Riverlea to implement the new lift system.  

Please cite some references.

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