Discussion Post: The Importance of the Waiting Line Theory
Study the two cases in bank call center and bank tellers staffing probelms and comment on the importance of the waiting line theory
o Why do we care about this theory in business?
o Locate (and cite) another similar case study of the application of this theory. Summarize your source.
o What factors can complicate waiting line theory?
o If you haven't recently, review the Rules of Discussion.
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.