Discussion Post
Study the two cases in bank call center and bank tellers staffing probelms and comment on the importance of the waiting line theory.
• Why do we care about this theory in business?
Locate (and cite) another similar case study of the application of this theory. Summarize your source.
• What factors can complicate waiting line theory?
If you haven't recently, review the Rules of Discussion.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.