1. Why do people pull back from self-disclosure?
A. Because it allows them to know themselves and others around them better
B. Because they are trying to create high self-awareness which requires them to spend time in solitude
C. Because they have learnt very early to shut away large parts of themselves in the hidden pane
D. Because it is very difficult to deal with the repressed childhood experiences
2. Among the four different areas or "clusters" of emotional intelligence, self awareness refers to the ability to:
A. Understand the way you are "coming off" to other people
B. Understand the politics of your own workplace
C. Hold yourself in check and not overact when something bothers you
D. Settle conflicts and disagreements between groups and between people
3. Which of the following in NOT part of the self-concept?
A. Self-image
B. Real self
C. Looking-glass self
D. Efficacy self
4. How does ISO 9000 differ from the quality movement?
A. ISO 9000 can be used only by manufacturing companies
B. Quality movement focuses on explaining procedures in organizations
C. ISO 900 emphasizes on keeping careful records of how things get done
D. ISO 9000 focuses on a conscious examination of the company's processes