Consider the following questions:
1. After a few months on the job, Susan has experienced several emotional episodes ranging from frustration to joy about the work she has been assigned. Explain how these emotions affect Susan's level of job satisfaction with the work itself.
2. A recent study reported that college instructors are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service?
3. "Emotional intelligence is more important than cognitive intelligence in influencing an individual's success." Do you agree or disagree with this statement? Support your perspective.