Why are so many people so afraid of conflict in groups what


1. What are the capabilities, competitive advantage, and sustainable competitive advantage of Domino’s?

2. Why are so many people so afraid of conflict in groups? What can a group do to avoid groupthink? (LO 18-1, LO 18-2)

3. A firm can achieve differentiation through all of the following means EXCEPT:

improving brand image

better customer service

offering lower prices to frequent customers

adding additional product features.

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