1. Why are so many computer problems traceable to user mistakes? Describe a recent mistake you or someone you know made as a computer user (if any). Do you think it is a common mistake or a rare one? What could be done in the future, if anything, to prevent the kind of mistake that was made.
2. Do you think freeware or shareware would be easier or more difficult to support and troubleshoot than commercial software? Why or why not? How does this compare to open source software?