1. Is it necessary for organizational mission statements to include all the components discussed in this chapter? How do you decide what components to include?
2. It has been said that vision is necessarily a responsibility of leaders. Why is it important for health care organizations to have "keepers of the vision?"
3. Who determines the values of the health care organization? What values do you think should be shared by all health care organizations? Why?
4. How can health care managers more effectively use directional strategies to stimulate higher levels of performance among all personnel?
5. Why is the board of directors an important group to include in the formulation of directional strategies? What is the board's proper role in formulating these strategies?
6. Explain what is the best way to involve the board in the development of directional strategies?
7. What are critical success factors for an organization? How are they developed? How may they be used?
8. List three reasons why boards of directors or trustees have become increasingly important factors in the effectiveness of health care organizations.