Problem
Who are the customers for this business and what are their needs?
What are the unique selling points for Hotel Chocolat products in general?
Select one or more of the following costing concepts and discuss how you think Hotel Chocolat can make use of these costing concepts to improve its performance. Your suggestions should be specific and practical in nature:
• Target Costing
• Kaizen Costing
• Total Life Cycle Costing
• Total Quality Management
• Benchmarking.