1. Spending time at a police station to explore and understand the context and storyline for a new Lego product line is an example of which type of operations management decision?
a. Layout strategy
b. Design of goods and services
c. Managing Quality
d. Process and capacity design
e. Location strategy
2. Choosing to build 65 ft. high cathedrals to store product, rather than many more, shorter racks, is a __________________________________ operations management decision, one which was made to conserve square footage on the production facility floor, as well as property costs. Using computer controlled robots to move product from production to storage in the cathedrals and to decoration and packaging is a _________________________________________ operations management decision.
3. In 2006, Lego laid off 1,200 workers and ended production in the U.S.. The company contracted out production of basic Lego bricks to Singapore-based electronics manufacturer Flextronics, which operates factories in Mexico and eastern Europe. Which two of the ten operations management decision types were addressed by this decision?
a. Human resources and job design
b. Scheduling
c. Design of goods and services
d. Supply chain management
e. Layout strategy
f. Inventory management
g. Managing quality
h. Process and capacity design
i. Maintenance
j. Location strategy