Problem 1: Which steps taken by the performance consulting team do you feel led the way for the positive results and sustainability of the implemented interventions? Explain how these steps made a positive impact.
Problem 2: Had you been on this consulting team, which of the intervention-related Performance Support Tools in Fundamentals of Performance Improvement (Tools 9.1-22.2 on pages xxiii-xxiv) would you have found helpful to make intervention recommendations for this case? Explain why you chose these tools.