Which step of the problem-solving process is described, Other Management

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Which step of the problem-solving process is described

Problem: The copier in Kim's office is printing on crooked sheets of paper. She reviews the troubleshooting section of the copier manual to see if the office staff is using the copier incorrectly in some way. Which step of the problem-solving process is described in this scenario?

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Other Management: Which step of the problem-solving process is described

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