1. Netflix, well known for revolutionizing the video rental business, continues its strategic renewal. Using direct streaming, Netflix customers can now instantly view more than 12,000 movies and TV shows using a variety of devices, including Roku and Xbox. This represents:
A a new business model.
B discontinuous change.
C an integrated ERP.
D enhanced organizational capabilities.
2. There are several guiding principles regarding organizational diagnosis. Which principle applies when employees participate in all stages as full partners in order to build commitment and competency?
A systemic focus
B honest conversation
C client oriented
D employee oriented
E none of the above
3. Nike has announced that the company will be going through a major restructuring by changing their ordering system. To support such change:
A employee behavior must be changed.
B employee behavior does not need to be changed.
C Because this is a technology change, it does not impact the employees.
D Because this is an incremental change, no behavioral change is necessary.
E none of the above