Maurice Corey has just been hired as the new Customer Relations Director with BobbyMac Investments, LLC. As part of his departmental improvement initiative, he has decided that the antiquated performance appraisal process currenttly inforce should be replaced with a more robust and measureable process for the 30 customwe service reps who currently roll up to him through Christine Christopher, Customer Service Manger. Corey and Christine set out on mission to find the ideal performance appraisal system that will meet the following objectives:
1. Measure core performance dimensions
2. Free of rater errors and biases
3. Provides a holistic approach to view of performance
4. Can be directly connected to departmental and organizational performance
Which performance system will serve as the ideal system to meet theses objectives? Explain your answer.