1. Continuous change, kaizen, and organizational learning are all examples of ______.
revolutionary change
evolutionary change
whole system perturbations
all of these
2. Which one of the following statements is most accurate about organization change?
When a system needs change, any change is better than no change.
Small changes lead to more successful outcomes than large changes.
Not all organizational changes lead to improvement.
Upheaval results in the best change outcomes.