Which one of the following statements is best about process management?
a. When customization must be high, equipment should be general purpose, and employees need to perform a broader range of duties.
b. The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other.
c. Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes.
d. Creating a more capital-intensive process tends to reduce the fixed cost and raise the variable unit cost.