Multiple Choice Quiz
1 The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:
A) mediation.
B) arbitration.
C) conflict.
D) negotiation.
E) task interdependence.
2 What is it called when people debate their different opinions about an issue in a way that keeps the conflict focused on the task rather than the people?
A) Manifest conflict
B) Conflict escalation
C) Socioemotional conflict
D) Constructive conflict
E) None of the above
3 Interventions that alter the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences is referred to as:
A) differentiation.
B) procedural fairness.
C) task interdependence.
D) conflict management.
E) arbitration.
4 Conflict that is potentially healthy and valuable because it encourages people to re-examine their assumptions is:
A) socioemotional conflict.
B) constructive conflict.
C) manifest conflict.
D) conflict outcome.
E) conflict management.
5 With ___________, differences are viewed as personal attacks rather than attempts to resolve an issue.
A) negotiation
B) socioemotional conflict
C) an avoiding style of conflict management
D) constructive conflict
E) Both ‘b' and ‘d'
6 As a source of conflict in organizations, __________ occurs when people hold divergent beliefs and attitudes due to their unique backgrounds, experiences, or training.
A) differentiation
B) goal incompatibility
C) ambiguity
D) task interdependence
E) all of these.
7 Which of the following may reduce the level of socioemotional conflict during constructive conflict episodes?
A) Emotional intelligence
B) Cohesive teams
C) Supportive team norms
D) All of the above
E) both ‘b' and ‘c' only
8 All of these are sources of conflict in organizations, EXCEPT:
A) task interdependence.
B) ambiguous rules.
C) incompatible goals.
D) scarce resources.
E) integration.
9 The degree to which team members must share common inputs, interact in the process of executing their work, or receive outcomes determined partly by the performance of others, refers to:
A) differentiation.
B) goal incompatibility.
C) ambiguity.
D) task interdependence.
E) all of these.
10 Employees tend to have the lowest risk of conflict when working with others in a __________ relationship.
A) sequential interdependence
B) differentiation
C) reciprocal interdependence
D) goal incompatibility
E) pooled interdependence
11 Which of these is the highest level of interdependence?
A) Sequential interdependence
B) Differentiation
C) Reciprocal interdependence
D) Goal incompatibility
E) Pooled interdependence
12 Which of these is trying to find a mutually beneficial solution for both parties?
A) Avoidance
B) Problem-solving
C) Compromise
D) Accommodating
E) Forcing
13 Which of these is the only style that represents a purely win-win orientation?
A) Avoidance
B) Problem-solving
C) Compromise
D) Yielding
E) Forcing
14 The conflict management style that smoothes over or avoids conflict situations is the:
A) compromising style.
B) forcing style.
C) avoiding style.
D) yielding style.
E) problem-solving style.
15 A conflict management style that tries to win the conflict at the other's expense is the:
A) yielding style.
B) compromising style.
C) avoiding style.
D) problem-solving style.
E) forcing style.
16 A conflict management style that tries to reach a middle ground with the other party is the:
A) forcing style.
B) problem-solving style.
C) avoiding style.
D) compromising style.
E) yielding style.
17 Common objectives held by conflicting parties that are more important than their conflicting departmental or individual goals are called:
A) superordinate goals.
B) differentiation.
C) task interdependence.
D) resource negotiations.
E) bargaining zone.
18 Which of these refers to a form of dialogue that enables communication with less risk of upsetting harmony?
A) Mediation
B) Intergroup mirroring
C) Talking circles
D) Arbitration
E) Superordinate goals
19 __________ occurs when two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence.
A) Differentiation
B) Negotiation
C) Task interdependence
D) Bargaining zone
E) Goal incompatibility
20 All of these are important situational influences on negotiations, EXCEPT:
A) location.
B) time deadlines.
C) audience characteristics.
D) behaviour.
E) physical setting.
21 Which of these is NOT a behaviour associated with negotiators resolving conflict?
A) Gathering information
B) Communicating effectively
C) Audience characteristics
D) Preparation and goal setting
E) Making concessions
22 Which of the following is NOT a third party conflict resolution method?
A) Mediation
B) Negotiation
C) Inquisition
D) Preparation
E) Neither ‘b' or ‘d' are third-party conflict resolution methods
23 Executives engage in this strategy by following previously agreed rules of due process, listening to arguments from the disputing employees, and making a binding decision.
A) Arbitration
B) Mediation
C) Inquisition
D) Intervention
E) Orientation
24 The main purpose of this third-party intervention is to manage the process and context of interaction between the disputing parties and not make the final decision about how to resolve the differences between the parties.
A) Mediation
B) Inquisition
C) Arbitration
D) Making concessions
E) Compromise