Which of the two statements above do you believe is the


One of the primary arguments for a QA Program is that there is a concern for ensuring that health services are both cost-effective and responsive to public needs. However, other health care professionals believe that QA Programs are necessary to protect patients while under care in a health facility.

Which of the two statements above do you believe is the most important for patients?

What can we do to assure that both quality care and cost-effective programs are in place?

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Operation Management: Which of the two statements above do you believe is the
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