Control Systems & Quality Management: Techniques for Enhancing Organizational Effectiveness
Levels & Areas of Control
Why it's important for managers to remain engaged in the processes of the company. As you mentioned, having standards in place makes it easier for a manager to see when something is not working properly. By establishing controls managers can identify these issues and how to go about correcting them.
Which of the steps in the control process described in our text is the most challenging? Why? What can be done at a lower to middle management level to alleviate or reduce those steps?