Which of the major operations and supply chain activities, Operation Management

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Which of the major operations and supply chain activities

1. Which of the major operations and supply chain activities do not deal directly with customers?

2. In the case of Chase Bank, would you let 60 Minutes in to film the party?

3. Support value chain activities that involve excellent applications engineering support (technology development) as well as training and incentives to ensure a strong customer service orientation (human resources) characterize what generic strategy?

a. Stuck-in-the middle

b. Differentiation

c. Differentiation focus

d. Overall cost leadership

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Operation Management: Which of the major operations and supply chain activities

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