1. Which of the following uses techniques from Toyota Production System (TPS) and JIT to eliminate waste and non-value added activities?
a. Enterprise and material requirements planning
b. Lean management
c. Quality control
d. Capacity management
2. Customization occurs when:
a. Products or services are world-class, suitable for most markets
b. Products or services are offered on a made-to-order basis
c. Products or services are developed with several options
d. Products or services are developed with only one option
3. Some benefits of the balanced scorecard include:
a. It helps align departmental and personal goals to the organization
b. It is an effective way to clarify and gain authority within an organization
c. It is a mechanism for aligning personal goals with societal goals
d. It helps organizations track their competitors
4. Business Process Design (BPD) is also adequately named the following EXCEPT:
a. Reengineering
b. Business process innovation
c. Business process engineering
d. Downsizing or restructuring