1. Inside sales can be either “inbound” or “outbound”. Inbound inside sales people respond to:
Only RFQ’s
Requests coming from the field salespeople
The need to generate prospects
Quote requests that are “bound” due to legal restrictions
Calls initiated by the customer
2. Which of the following trends in sales has led to an increase in both the education and skills a salesperson needs?
An increase in web-based selling channels
An increase in commission per sale
An increase in the time spent on personal relationships
A shift from in-person to telephone sales
A shift from "selling" to "consulting"