1. Which of the following terms refers to the amount of resources available to support an organization's domain?
A) environmental naturalness B) environmental richness
C) environmental complexity D) environmental dynamism
2. ______ involves choices about distributing authority within an organization.
A) Centralization B) Vertical differentiation
C) Subunit orientation D) Standardization
3. A salesperson for a computer accessories manufacturer reports to the sales manager of the computer screen division. Identify the integrating technique used in this case.
A) hierarchy of authority B) liaison role
C) integrating role D) direct contact
4. A disadvantage of centralization is that ________.
A) coordination becomes difficult to achieve within the organization
B) the organization tends to lose its focus on achieving its goals
C) the top managers have little time for long-term strategic decision-making
D) the extent of standardization is reduced within the organization
5. A firm hires a supervisor to handle the communication between two functions. Which of the following integrating mechanisms is used in this case?
A) direct contact B) integrating role
C) integrating department D) task force
6. ______ is the process by which organizational members learn and internalize the norms of an organization.
A) Socialization B) Standardization
C) Mutual adjustment D) Differentiation
7. _______ functions manage and improve the efficiency of an organization's conversion processes to create more value.
A) Production B) Support C) Maintenance D) Managerial