1.Which of the following strategies is NOT a great method of soliciting feedback?
2.Positive language conveys more of what than negative language?
3.A good strategy with an angry customer is:
4.Assertiveness and abrasiveness are:
5.An average company will lose what percentage of its customers every five years?
6.Interactivity between businesses and customers:
7.The fastest growing population in the U.S. today is: