1. Which of the following sentences represents a threat in a SWOT Analysis?
The website is used to communicate with customers.
The IT department is hiring more people.
Human Resources is switching to on-line employee records.
Taxes have increased.
2. Company websites should have which of the following attributes?
Be highly colorful and entertaining
Use certain types of fonts and colors
Be easily used
Open like a book and show page by page
3. What is one of the tenants of website design from a customer service standpoint?
Customers must have control
Customer needs should be satisfied within 24 hours.
All company websites should use only 2 colors when providing a service.
Blogs are not recommended for service firms.