Which of the following links social networking to a, Operation Management

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Which of the following links social networking to a

1. When using a PowerPoint presentation to develop a sales message, the communicator is using PowerPoint as which of the following?

1. Random noise

2. Channel

3. Encoding device

4. Delivery system

5. Medium

2. Which of the following links social networking to a physical corporate presence?

1. Location-aware services

2. Cloud-based services

3. Mobile podcasting

4. Mobile blogging

5. Augmented reality

3. When delivering negative news using the direct approach, which of the following would comprise the body of the message?

1. Information that may help the audience

2. Bad news

3. Positive statement aimed at maintaining a good relationship

4. Neutral buffer

5. Reasons for the bad news, then the news

4. Writing negative news with sensitivity and clarity helps the reader do what?

Accept the message

Take the message personally

Respond to the message appropriately

Understand the message

Increase their desire to improve

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