1. Workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organization change due to a(n) _____.
a. planned force
b. normative force
c. external force
d. internal force
2. A(n) _____ is the person who actually conceives of and develops a new idea, product, or service by means of the creative process.
a. product champion
b. sponsor
c. product regulator
d. inventor
3. Diagnostic activities, third-party peacemaking, and process consultation are activities associated with:
a. business process change.
b. organization development.
c. force-field analysis.
d. reengineering.
4. Which of the following is true of force-field analysis?
a. It is used in the process of job designing.
b. It helps in overcoming resistance to change.
c. It is involved in the prediction of market trends.
d. It encourages ethical compliance in an organization.