Q: Which of the following statements about the Emergency Change Advisory Board (ECAB) is CORRECT?
It will be used for emergency changes where there is insufficient time to call a full CAB.
It will review completed emergency changes.
It will consider every high priority Request for Change.
It will be chaired by the IT Director.
Q: Which of the following is NOT a type of change?
Normal Change
Standard Change
Matrix Change
Emergency Change
Q: Which of the following has the responsibility to filter, accept, and classify all Request For Change (RFC)?
Change Director
Incident Manager
Change Manager
Problem Manager
Q: Which of the following processes governs each release via a request for change?
Capacity Management process
Service Management process
Incident Management process
Change Management process
Q: Which of these is part of the scope of IT change management?
Business strategic changes
Project changes
IT service changes
Minor operational changes
Q: Which of the following is defined as the major object or the entity that is used to instantiate a change?
Customer Request
Service Request
Urgent Change
Request for Change
Q: Which process ensures that standardized methods and procedures are used for efficient handling of all changes?
Incident management
Change management
Request management
Risk management
Q: Who should initially evaluate the category of a proposed change within an ITIL compliant Change Management process?
Change Advisory Board
Change Requestor
Change Implementer
Change Manager
Q: Who should carry out advance testing once a change has been built under an ITIL Change Management process?
Change Builder
Independent tester
Change Advisory Board
Change Manager
Q: Which of these statements represent acceptable criteria for defining a standard change?
1. The risk associated to the change is low or clearly understood.
2. The change follows a defined procedure or predefined steps.
3. The change can be completed within 24 hours of being requested.
4. The change can be traced to a predefined trigger.
5. The change delivers its results to IT service providers only.
1, 2, and 4
2, 3, and 4
1, 2, 3, 4, and 5
1, 3, and 5
Q: Which of the following requests is used to replace something within the IT infrastructure?
Request for change
Replacement request
Service Request
Request for Release
Q: Which process has the scope of covering changes to baseline service assets and configuration items across the complete service lifecycle?
Configuration management
IT management
Service management
Change Management
Q: Which of these is a recognized "business benefit" or "value statement" for the service transition lifecycle stage?
1. Deliver changes to services with a consistent approach
2. Manage the business strategic plans
3. Control the assets of the infrastructure
4. Improve business strategy through service transformation
5. Provide increased confidence in the success of changes
1, 3, and 5
1, 2, 3, 4, and 5
1, 2, 3, and 4
2, 4, and 5
Q: Which of the following concepts is part of Change Management?
Service Request
Emergency Release
Post Implementation Review
Work-group
Q: Which process ensures that the new or changed services are better aligned with the customer's business operation?
Service Strategy
Continual Service Improvement
Service Design
Service Transition
Q: Which of these would be a reason to raise a change proposal for authorization?
If the change has been raised by a user
If the change has been assessed as being technical
If the change has a major cost impact on the business
If the change has been assessed by a supplier
Q: Which of the following is a cumulative body that is used to access, prioritize, and plan changes?
Change Advisory Board
Compliance
Accreditation Body
Baseline
Q: Which of these is a valid reason for closing a change record?
The change has been authorized and implemented.
The change has been released.
The release has been implemented.
The change acceptance criteria have been met
Q: Which of these statements best reflects the purpose of change management?
To provide success strategies for the business
To provide controlled change
To deliver successful projects to operations
To deliver an accurate configuration management system
Q: Which of these statements is the best description of the purpose of the service transition lifecycle stage?
Ensure services are measured and improved according to improvement guidelines.
Ensure services are operated according to service level agreements.
Ensure services are designed to meet business expectations.
Ensure services agreed on and designed in strategy and design are delivered effectively into operation
Q: Which of the following is NOT a Change Management activity?
It changes an action that results in a new status.
It provides updates to the Configuration Management Database.
It provides reports of changes to the infrastructure.
It records, accepts, authorizes, plans, tests, and implements RFCs
Q: Which of the following has an objective to ensure that all the changes are assessed, approved, implemented, and reviewed in a controlled manner?
Capacity Management
Change Management
Problem Management
Incident Management
Q: Who is responsible for authorizing a request for change as part of the change management process?
Customer
User
Supplier
Change authority
Q: Which of the following has the responsibility to ensure that the back-out plans are created?
Capacity Management
Problem Management
Change Management
Incident Management
Q: Which of the following manages the rollout of the new releases?
Customer Management
Incident Management
Change Management
Service Management
Q: Which of the following processes governs Release Management?
Problem Management
Service Level Management
Configuration Management
Change Management
Q: For which of the following processes is the purpose of priorities based on impact and importance of an essential activity?
Service Level Management
Financial Management
Change Management
Configuration Management
Q: Which of these is not a recognized output document from the change management process?
Remediation plan
Project service outage
Change schedule
Configuration schedule
Q: Which of the following is a formal communication seeking an alteration to one or more configuration items?
Change plan
Change phase
Change advisor
Change request
Q: Which of the following is the aim of Change Management?
Reduction in back-out activities
Incident detection and recording
Incident ownership, monitoring, tracking, and communication
Maximum disruption of services
Q: Which of the following advises Change Management regarding the priorities of the RFCs?
Accreditation body
Change Advisory Board
Incident Manager
Problem Manager
Q: Which of the following is the main purpose of the Service Portfolio is to describe services in terms of?
Service Level Requirements
IT Service Infrastructure
Business Value
Functionality
Q: Which of the following is responsible for processing RFCs?
Release Management
Change Management
Service Level Management
Configuration Management
Q: Which process is the necessary means to realize, plan, and manage the new service?
Service Operation
Service Design
Service Strategy
Service Transition
Q: Which of the following is true about change management?
Low-risk changes may be preapprove
The change advisory board is for technical assessment and approval of changes only.
All changes, however small, must be approved by the change advisory board before implementation.
Emergency changes are too urgent to need approval before implementation
Q: What is the benefit of using a change model?
It allows predefined steps to be used when handling similar types of change.
It allows project teams to use the change process for project changes.
It allows the customer to bypass the normal change process.
It allows a change to be accepted into release more easily