1. Which of the following is thought to hamper active listening?
A. Daydreaming
B. Leaning Forward
C. Direct Eye Contact
D. Using Appropriate Responses
2. Which of the following happens when you discount what the other person is saying solely based on pre-conceived notions of age, sex, ethnicity or other characteristic so that you never fully listen to what the other person is saying.
A. Reflection
B. Rehearsing
C. Contemplating
D. Judging
3. Which of the following would be a reason to become an active listener as a manager?
A. Enhances Productivity
B. Reduces Conflict
C. Improves Negotiation Skills
D. All of the Above
4. All of the following are examples of External Crisis Events except:
A. Natural Disasters
B. Sexual Harassment
C. Political
D. Rumors
5. A civil action is brought forth claiming the CEO of a major corporation was funding his lavish lifestyle from the Company’s pension fund. The CEO has fled to Aruba to escape these charges but claims he is completely innocent. The media frenzy is swift and brutal, causing a sharp drop in stock price and even caught the attention of the FBI. The claims later turn out to be true, and the US authorities are hoping to extradite him very soon. Which type of crisis can best describe what happened to this company?
A. Natural Disaster
B. Hostile Takeover
C. Rumors
D. Organizational Misconduct