1. Which of the following is the most restrictive trade barrier resulting from political actions? A. Quotas B. Embargoes C. Product standards D. Boycotts
2. Regarding alternate backup sites, low-impact computer systems require which of the following? A. Warm sites B. Hot sites C. Mobile sites D. Cold sites
3. Which of the following helps in problem-solving? A. Stroking only B. Listening and stroking C. Listening and discounting D. Stroking and discounting
4. Which of the following are both an open-book management practice and an informal communication method? A. Grapevine sessions B. Management by walking around C. Water-fountain meetings D. Fire-side chats
5. When managing in a global environment and in relationship-oriented societies, business leaders should do which of the following? A. Take a strong personal interest in employees B. Feel free to criticize as much as they feel they need to C. Focus only on business results D. Minimize the emphasis on personal relations
6. Regarding service characteristics, which of the following is often difficult to illustrate, demonstrate, or display? A. Highly differentiated marketing systems B. Inseparability C. Intangibility D. Fluctuating demand
7. Which one of the following items drives the other three items? A. Service mix B. Channel mix C. Product mix D. Customer mix
8. A partial cash budget for BRP Corporation is shown below in millions (M). What is the cash shortage or surplus amount for the BRP Corporation? Cash receipts $2M Beginning cash balance $1M Minimum cash balance required $1.75M Cash disbursements $3M A. Cash shortage of $1.75M B. Cash shortage of $2.0M C. Cash surplus of $1.75M D. Cash surplus of $2.0M
9. Which of the following is involved when two radio stations plan to merge? A. Federal Bureau of Investigations B. Federal Trade Commission C. Federal Communications Commission D. Department of Commerce
10. Regular payback period is defined as the A. net investment divided by average cash inflows. B. present value of benefits minus present value of costs. C. present value of cash inflows divided by present value of cash outflows. D. average annual profits divided by initial cash outlay.