Which of the following is probably not a way employees contribute to net income?
A) Customers' experience with employees determines their likelihood of returning
B) Employees buy the assets that form the denominator in the ROA calculation
C) Employees solve problems which can result in cost reduction
D) Employees make decisions which affect costs and value
A commonly used measure of facility productivity used by retailers is
A) Annual lease cost divided by gross sales revenues
B) Daily customer number count divided by daily facility cost
C) Daily sales divided by daily customer count
D) Sales per square meter
Which of the following statements does not describe “Value?”
A) Value is the ratio of benefits to cost.
B) A business's goal is to create value for its customers in such a way as to also end up with value added that is greater than its cost.
C) Consumers judge value based on the specific product or service performance.