1. Which of the following is not true about process layouts when they are compared to product layouts?
a. Higher inprocess inventories
b. Lower span of supervision
c. Lower rates of output
d. More involved cost accounting
e. Lower unit costs
2. An alternative strategy to increase the capacity of a service system is:
a. Reducing the number of arrivals
b. Increasing variability
c. Increasing the processing rate
d. Reducing the number of servers
e. Reducing the processing rate