1. The scheduling rule called shortest processing time (SPT) means
A) The job that takes the least amount of time to complete is done first, followed by the job that takes the next shortest amount of time, and so on
B) The job that uses the machine that processes work the fastest is done first, followed by the job that uses the next fastest
C) The job that takes the fewest staff is done first, followed by the job that takes the next fewest staff
D) The job that travels the least distance in a work area
2. VVH has separated emergency department cases into two streams of patients—those with severe problems and those with relatively minor problems. This approach is an example of what type of scheduling?
A) First come, first served
B) Slack time remaining
C) Critical ratio
D) Shortest processing time
3. Which of the following is not a valid method of scheduling appointments in a clinic?
A) Block appointments
B) Individual appointments
C) Mixed block and individual appointments
D) Appointments based on source of payment