Multiple choice questions:
. Which of the following is not a basic principle of total quality management (TQM)? Quality must be measured.
The quality standard is no defects.
Quality can and must be managed.
The producer defines quality.
Question 2. 2. Which of the following quality tools displays the steps in a process on a graph?
Process flow chart
Fishbone diagram
Histogram
Scatter diagram
Question 3. 3. The probability that a product will operate properly within an expected timeframe is the dimension of quality known as:
durability.
reliability.
performance.
serviceability.
Question 4. 4. Which of the following is not a dimension of quality for a manufactured good?
performance
reliability
courtesy
durability
Question 5. 5. Making sure that the product meets the design specifications during production is referred to as:
quality of design.
process capability.
fitness for use.
quality of conformance.
Question 6. 6. Research has shown that companies achieving high customer satisfaction ratings:
attract new suppliers.
retain existing customers.
attract new employees.
None of these answer choices is correct.
Question 7. 7. ______ failure costs include scrap, rework, and downtime.
External
Internal
Process
System
Question 8. 8. The costs associated with developing a quality management system are known as:
training costs.
design costs.
quality planning costs.
information costs.
Question 9. 9. All of the following are dimensions of quality for manufactured products, except:
conformance.
reliability.
durability.
feasibility.
Question 10. 10. Directly involving employees in the quality management process is referred to as:
partnering.
a quality circle.
Six Sigma.
participative problem solving.