1. _____ is understanding yourself, your goals, your strengths and weaknesses, your biases, and your self-management skills. Intercultural communication, Intracultural communication ,Interpersonal communication,or Intrapersonal communication
2. _____ is communicating with business associates, classmates, friends, loved ones, and other people you don't already know. Intercultural communication, Intracultural communication, Interpersonal communication, or Intrapersonal communication
3. Which of the following is not an internal factor that affects perception: heredity, values, attitudes, or biases
4. _____ and _____ are mutually reinforcing skills that can serve to deepen and improve personal and professional relationships. Competence; integrity Self-disclosure; trust Self-description; consistency Self-awareness; loyalty
5. Valuing diversity is _____ and managing diversity is _____. primary; secondary active; passive secondary; primary passive; active
6. Which of the following is not a barrier to accepting diversity? egocentrism, ethnocentrism, prejudice , or backlash
7. Three elements of nonverbal communication are _____, _____, and _____ empathy; apathy; understanding logistics; feedback; perception chronemics; proxemics, haptics concentration; detection; correction
8. Which of the following is not involved in active listening? attention ,selection, concentration, or effort
9. Which of the following is a potential benefit of group negotiation? increased profits, bargaining, integrative,or distributive
10. A _____ is a collection of people who work together but aren't necessarily working collectively toward the same goal.team panel group quorum
11. Which of the following is not a common type of team within an organization? cross-functional task force process improvement improvisational
12. Decision making can lead to which of the following negative outcomes? stakeholder stubble affinitizing analysis paralysis multivoting
13. Which of the following is not a problem solving technique? round robin nominal group Post-it brainstorming concentration
14. Which of the following methods does not help to increase effective team problem solving in an organization? idea growers creative laughter innovation chamber idea killers
15. There are two major types of conflict: _____ and _____.positive; negative insightful; uninformed passive; aggressive individual; collaborative
16. The four stages of creative problem solving are _____, _____, _____, and _____preparation; stratification; realization; solidification preparation; incubation; illumination; verification gathering; diverging; converging; creating researching; developing; testing; implementing
17. Which of the following of the following is considered to be the ultimate "win-win" conflict management strategy? collaborating accommodating cooperating compromising
18. Which of the following is not a benefit of networking?change careers find a job develop a résumé locate providers of goods and services
19. Which of the following statements is false? Effective leaders inspire a shared vision. Effective leaders challenge the process. Effective leaders encourage the heart. Effective leaders encourage the head.
20. Which of the following is the coordination of your work and that of other such that organizational objectives can be met? teamwork project management interdepartmental cooperation effective time management.