1. Which of the following is defined as fully understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality?
A) business process re-design
B) business process management
C) business process reengineering
D) business process improvement
2. In business process reengineering, it is best to select the IT system to be used prior to reengineering the process to ensure the process fits the system. True or False