1-At the operational strategy level, which of the following questions might be asked ?
A) Why does the organization exist?
B) How should the operation perform?
C) What are our corporate priorities?
D) What is our mission statement?
2-Which of the following is defined as an intangible in service quality?
A) Appearance
B) Price
C) Assurance
D) Functionality
3-The following statement is true about a job shop:
A) Deliver a make-to-order item custom made to customer specifications
B) Uses continuous flow
C) Has very low unit costs
D) Will use very low skilled labour
4-Assemble-to-order orders:
A) are part customized
B) have very long relative lead times
C) have very expensive relative unit prices
D) are often held in large finished goods stores