1. Which of the following is False?
a. Fuel efficiency defined by “miles per gallon” is actually a productivity measure.
b. Implied capacity utilization is smaller than 100% if demand is smaller than available capacity
c. Economies of scale refers to reducing average cost per unit as the variety of the products goes up
d. As demand varies the more and more, firms should utilize their resources less and less if they want to decrease customer waiting time.
2. Which of the following is an example of Capacity Focus?
a. A surgical center where only heart surgeries are performed
b. A telecom company which can increase network capacity rapidly based on call cogestion
c. A car manufacturing plant which can allocate production capacity from one car type to another
d. None of the above
3. The term ‘customer engagement’ refers to: true of false
4. Employee engagement fosters creativity and innovation. TRUE OR FALSE