1. The CEO of SwiftLink spends one week each month going to sales appointments with various salespeople in the company. In addition to assisting the salespeople with presentations, a likely reason the CEO goes on sales calls is to:
Trade information to customers in exchange for information on competitors
Ensure that the salespeople do not give volume discount pricing
Gather information on customer needs and preferences
Deduct mileage on his vehicle as a way to offset taxes
Undercut the salespeople in underperforming divisions of SwiftLink
2. Which of the following is an activity that would most likely be performed by a customer service representative (CSR)?
Processing employee paperwork
Calling on prospects to sell them the product
Providing telephone support for installation
Reconciling bank statements with accounting records
Delivering supplies to the factory floor