1. When implementing change in the workplace, how can a firm reinforce the new way of doing things?
a. by changing the company's systems and procedures to support the change
b. by relying on the credibility earned in earlier changes
c. by developing a simple vision and continually reinforcing it
d. by creating a task force to diagnose and fix problems
e. by creating a sense of urgency for all employees
2. Which of the following is a TRUE statement about controlled experimentation?
a. it requires only a training group
b. it involves formal methods for testing training program effectiveness
c. it highlights organization-wide changes
d. case studies are the most common type of controlled experimentation
e. data is collected only once